Policies & Crap

Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange. Please ensure the hang tag is on and contact us to arrange the exchange at info@madlabsgear.com. Please note that custom tees (family name/year shirts or something we have designed for you) are considered final sale due to the personalized nature of the product. All stock designs are exchangeable at the customer's expense.

Please do not send your purchase back to the manufacturer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Baby one-piece bodysuits cannot be returned for hygienic reasons.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Right now we're getting orders out the door within 3 business days :) We always do our best to get everything out as fast as possible, and if for some reason we need to delay, you'll be the first to know! After your order has been made, it will be marked as shipped and you'll get a notification.


When your order has gone out the door, you'll get it in the timeframe(s) below:

• USA - 3 to 7 business days (FULL TRACKING)

• CANADA - 3 to 7 business days in ON & QUE,
longer for other provinces and up to 3-4 weeks for coastal provinces
and remote areas (single item orders shipped via regular mail NO TRACKING AS CANADA POST COSTS A FORTUNE,
multi-item orders are shipped with full tracking)

• INTERNATIONAL (Outside of the USA and Canada) - Shipping from Canada to
everywhere else on AVERAGE will take 2.5 to 4 weeks for the Americas and Europe,
4.5 weeks for continental Asia, and 5 to 6 weeks for Africa & Australia. (NO TRACKING)

Q) Why is / was my package delayed / returned to you guys / still MIA?

A) If we had a buck for every package lost by the USPS we would have enough money to start our own postal service. Ok, not really, but you get the idea.. USPS is a mysterious beast, full of inconsistency and vague answers. What we CAN tell you is to make sure to have your name, apartment/suite number, clearly stated in your PayPal Account AND in the SHIPPING ADDRESS portion if paying via Direct Checkout , Credit Card, Gift Card, etc AS WELL AS on your mailbox. Make sure your sidewalks are shovelled and clear of debris. Make sure your mailbox is able to fit a padded mailer in it otherwise you may have to go pick it up.

Items returned as undeliverable can be shipped out again at the buyer's expense (we'll invoice you via PayPal) or refunded minus shipping and costs to have the item delivered back to us.